Online Sales Leader: Fast Lead Conversion

Taylor Morrison; Olympia (WA); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Taylor Morrison in Olympia, WA seeks an Online Sales Manager to optimize online tools and deliver a first-rate customer experience from the initial inquiry through appointment setting. The role focuses on fast response to leads, prioritizing sources for best ROI, and coordinating with Online Sales Specialist/Associate to drive conversions.

Travel to events may be required; strong communication and CRM skills are essential.

Qualifications

• Must have active Real Estate license.
• Weekday and weekend availability.
• Strong customer service and communication skills.

Responsibilities

• Take ownership of all leads generated through incoming calls, new community openings, Taylor Morrison website, company marketing campaigns, social media, MLS, and third-party listing sites to ensure an elevated customer experience.
• Manage all incoming call leads with a sense of urgency and speed to lead.
• Meet or exceed monthly sales contribution commitment.
• Qualify leads utilizing Taylor Morrison’s Heart of the Home Sales Training and Online Sales Scorecard.
• Determine customers, motivation, timeframe, and ability and document in Salesforce.
• Provide consistent follow-up to leads with the goal of setting an appointment with a Community Sales Manager (CSM).
• Schedule onsite appointments, communicate expectations and complete the Online to Onsite handoff.
• Maintain a comprehensive knowledge of product, community information and available inventory for all communities you serve.
• Maintain an understanding of Mortgage Lending Basics.
• Utilize Salesforce to ensure accurate, timely customer information is entered and managed.
• Follow-up with outbound prospecting with new and existing leads.
• Build and maintain relationships with Division Sales, Marketing and Leadership Teams.
• Attend In-Person Sales Rallies, division events and Online Sales Conference(s), biannual travel may be required.
• Present Online Sales statistics and accomplishments to leadership, marketing, and sales.
• Maintain and submit weekly/monthly reports.
• Perform other duties as assigned

Skills

Real Estate License

Customer Service

Sales Communication

CRM Experience

Tools

Salesforce

MS Office

Job description

Taylor Morrison in Olympia, WA seeks an Online Sales Manager to optimize online tools and deliver a first-rate customer experience from the initial inquiry through appointment setting. The role focuses on fast response to leads, prioritizing sources for best ROI, and coordinating with Online Sales Specialist/Associate to drive conversions.

Travel to events may be required; strong communication and CRM skills are essential.