Online Orders & Payments Expert

Levin Furniture; Greensburg (Westmoreland County); Sur place; USD 22 000 - 25 000; Plein temps

Avantages offerts par ce poste

On the job training

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K with company match

Paid Time Off

Holiday Pay

Discount on merchandise

Résumé du poste

Levin Furniture & Mattress in Greensburg is seeking an Online Sales Support Representative to ensure a seamless online shopping experience from click to delivery. You will manage customer orders, payments, scheduling, fraud prevention, and chat support, helping keep our online business running smoothly.

This on-site role involves coordinating with store staff, financing partners, and customers to answer inquiries about orders, deliveries, financing, and accounts, while delivering friendly and

Responsabilités

• Review website orders to ensure everything is accurate and ready to go.
• Compare online orders with our internal systems and make corrections when needed.
• Track direct ship orders and monitor shipping updates.
• Fulfill completed online orders and help ensure financing partners receive the information they need.
• Process customer payments and refunds accurately and efficiently.
• Balance accounts and reconcile transactions throughout the day.
• Investigate discrepancies and solve payment-related issues.
• Review suspicious online transactions and identify potential fraud.
• Help safeguard customers and company revenue by investigating unusual activity.
• Answer incoming calls, emails, website chats, and customer inquiries.
• Help customers with questions regarding orders, deliveries, financing, and account information.
• Schedule delivery, pickup, and service appointments.
• Make every customer interaction friendly, professional, and memorable.
• Work closely with store associates, delivery teams, financing partners, and customers.
• Assist with administrative and clerical duties as needed.
• Keep records accurate and organized to support a fast-paced operation.

Description du poste

Levin Furniture & Mattress in Greensburg is seeking an Online Sales Support Representative to ensure a seamless online shopping experience from click to delivery. You will manage customer orders, payments, scheduling, fraud prevention, and chat support, helping keep our online business running smoothly.

This on-site role involves coordinating with store staff, financing partners, and customers to answer inquiries about orders, deliveries, financing, and accounts, while delivering friendly and