Online Customer Support Agent

TurboTax; Romeoville (IL); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading company in financial software is hiring Customer Service Representatives to support customers with TurboTax products. This remote role offers flexible scheduling, an hourly pay rate of $18.50, various bonuses, and comprehensive training to ensure success in assisting with software-related inquiries.

Benefits

Flexible Hours

Certification Bonus

Turbo Bonus Boost

Qualifications

• No specific accounting background required; enthusiasm and willingness to learn are key.
• Strong communication skills to assist customers clearly and empathetically.

Responsibilities

• Assist TurboTax customers by answering questions related to TurboTax products and tax return software.
• Provide continuous support and build a flexible work schedule.

Skills

Communication

Customer Service

Enthusiasm to Learn

Job description

Role Highlights :

• Get paid $18.50 per hour¹ + $310 Certification bonus
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday
• Complete a fast 20-hour Certification
• TurboTax is hiring 2000+ people
• No tax experience required

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include Downloading, Logging In, Basic Navigation, Importing Documents, Printing, Filing, and basic Tax questions. Continuous support will be provided.
• Earn $18.50 per hour¹
• Receive a $5.00 per hour Turbo Bonus Boost from April 9th through 15th, with unlimited hours available. To qualify, work at least 8 hours on April 13th, 14th, and 15th².
• Earn a $310 Bonus for participating in certification as a TurboTax Product Expert³
• Certification lasts 3 days
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday
• Minimum 30 hours per week required; more hours are welcome
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS)

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in the following:

• No specific accounting background required; enthusiasm and willingness to learn are key
• Strong communication skills to assist customers clearly and empathetically
• Ability to understand customer needs, drive innovation, and deliver excellent service