Online Customer Support Agent

TurboTax; Tempe (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in tax preparation is hiring Customer Service Representatives to assist customers with TurboTax products. With a flexible schedule, you will answer questions and provide support with no specific tax experience needed. Enthusiastic candidates are encouraged to apply, with opportunities for bonuses and a comprehensive certification program.

Benefits

Flexible schedule

Certification bonus

Turbo Bonus Boost

Qualifications

• Enthusiastic individuals eager to learn and assist customers.
• Strong communication skills essential for understanding products.
• Ability to empathize with customer needs and provide quality service.

Responsibilities

• Assist customers by answering questions about TurboTax products and tax return software.
• Provide support for downloading, logging in, basic navigation, and filing.
• Build a flexible schedule working from home between 8am and midnight EST.

Skills

Communication

Customer empathy

Job description

Role Highlights :

• Get paid $18.50 per hour¹ + $310 Certification bonus
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday
• Complete a fast 20-hour Certification
• TurboTax is hiring 2000+ people
• No tax experience required

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions about TurboTax products and tax return software. Common queries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. We provide continuous support for all these areas.
• Get paid $18.50 per hour¹
• Earn a $5.00 per hour Turbo Bonus Boost from April 9th through 15th, with unlimited hours available. To qualify, work a minimum of 8 hours each day on April 13th, 14th, and 15th.
• Receive a $310 bonus for participating in the certification as a TurboTax Product Expert³
• The certification process lasts 3 days
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday
• A minimum of 30 hours per week is required; you can work more if desired
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS)

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in the following :

• No specific accounting background is necessary. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for helping customers understand TurboTax products and software. Clear and empathetic articulation is key.
• Ability to understand and empathize with customer needs while providing innovative, top-quality service.