Online Customer Support Agent

TurboTax; Olathe (KS); Remote; USD 10,000 - 60,000; Full time

Job summary

TurboTax is seeking enthusiastic individuals to become Customer Service Representatives, assisting customers with inquiries related to TurboTax products and tax return software. This flexible work-from-home role offers $18.50 per hour plus bonuses for certification participation, providing ample growth and learning opportunities.

Benefits

$310 Certification bonus

$5.00 per hour Turbo Bonus Boost

Flexible schedule

Qualifications

• No specific accounting background required, seeking enthusiastic individuals.
• Strong communication skills to articulate solutions clearly and empathetically.
• Ability to understand and empathize with customer needs.

Responsibilities

• Help TurboTax customers with questions about products and tax return software.
• Provide continuous support and assistance during live calls.
• Build a flexible schedule with a minimum of 30 hours per week.

Skills

Communication

Empathy

Customer Service

Job description

Role Highlights :

• Get paid $18.50 per hour¹ + $310 Certification bonus
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday
• Complete a fast 20-hour certification
• TurboTax is hiring 2000+ people
• No tax experience required

More about the role :

• As a Customer Service Representative, you will help TurboTax customers by answering questions about TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹
• Earn a $5.00 per hour Turbo Bonus Boost from April 9th through 15th, with unlimited hours available. To qualify, work a minimum of 8 hours on April 13th, 14th, and 15th.
• Receive a $310 bonus for participating in the certification process as a TurboTax Product Expert³
• The certification lasts 3 days
• Build your schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday
• Minimum 30 hours per week required; more hours are welcome
• You will be supported by an SME (Subject Matter Expert) during live calls and an MPS (Marketplace Performance Specialist) as your advocate

Required Experience & Skills

To succeed as a Service Provider for TurboTax, you should be proficient in the following :

• No specific accounting background required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential to articulate solutions clearly and empathetically.
• The ability to understand and empathize with customer needs while delivering excellent service and driving innovation.