Online Customer Support Agent

TurboTax; Montgomery (AL); Remote; Full time

Job summary

Join a leading company as a Customer Service Representative, assisting customers with TurboTax products and tax software. This role offers flexible hours, a competitive hourly rate, and bonuses for exceptional performance. Ideal for enthusiastic individuals eager to learn and help others.

Benefits

TurboBonus Boost

$310 bonus for certification

Qualifications

• No specific accounting background required.
• Enthusiastic individuals eager to learn and assist customers.

Responsibilities

• Assist customers with TurboTax products and tax return software.
• Answer questions related to downloading, logging in, and filing.
• Provide continuous support during live calls.

Skills

Communication

Customer Service

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and simple tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹
• TurboBonus Boost: Enjoy a $5.00 per hour bonus from April 9th to 15th with unlimited hours available. To qualify, work a minimum of 8 hours on April 13th, 14th, and 15th.¹
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³
• Certification occurs over 3 days
• Build your schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday
• Minimum 30 hours per week required; feel free to work more
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate (Marketplace Performance Specialist)

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential to clearly and empathetically help customers with TurboTax products and software.
• Ability to understand customer needs, empathize, and deliver top-notch service while driving innovation.