Online Customer Support Agent

TurboTax; Augusta (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

TurboTax is seeking Customer Service Representatives to support customers with inquiries about TurboTax products and tax software. With a pay rate of $18.50 per hour plus bonuses, the role offers a flexible schedule and requires a minimum of 30 hours per week. Ideal candidates should possess strong communication skills and a willingness to learn without needing prior accounting experience.

Benefits

Turbo Bonus Boost

Flexible schedule

Continuous support from experts

Qualifications

• No specific accounting background required; eager to learn.
• Strong communication skills to articulate solutions clearly.
• Ability to understand customer needs and deliver excellent service.

Responsibilities

• Assist customers by answering questions related to TurboTax products.
• Provide continuous support for all customer inquiries.
• Work flexible hours and complete certification as a TurboTax Product Expert.

Skills

Communication

Customer Service

Enthusiasm

Job description

• 5.00 per hour Turbo Bonus Boost : Enjoy the bonus from April 9th through 15th.
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday.
• Fast 20-hour Certification process.
• TurboTax is looking for 2000+ people.

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. We provide continuous support for all your needs.
• Get paid $18.50 per hour¹.
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th with unlimited hours available. To qualify, work a minimum of 8 hours on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• Minimum 30 hours per week required; more hours are welcome!
• You will be supported during live calls by an SME (Subject Matter Expert) and an MPS (Marketplace Performance Specialist) advocate.

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background required. Enthusiastic individuals eager to learn and assist customers are ideal.
• Strong communication skills to articulate solutions clearly and empathetically.
• The ability to understand customer needs, drive innovation, and deliver excellent service.