Bilingual Social Media Customer Support Agent

Afni; Phoenix (AZ); Remote; Full time

Job summary

A leading company is seeking a Bilingual Social Media Customer Support Agent for a fully remote position. This role involves engaging with customers on social media, resolving issues, and recommending products. With competitive pay, comprehensive training, and health benefits, this is an excellent opportunity for bilingual candidates passionate about customer service.

Benefits

Competitive salary with commission opportunities

Paid Time Off

Health benefits (Medical, Dental, Vision)

Tuition Reimbursement

Attractive referral program

Career growth opportunities

Qualifications

• Proficient in English and Spanish.
• 1 year experience in customer service or sales roles.
• At least 6 months in a virtual call center environment.

Responsibilities

• Deliver outstanding customer service through social media.
• Identify sales opportunities and recommend solutions.
• Process orders and maintain accurate customer records.

Skills

Bilingual communication

Customer service

Sales-driven mindset

Written communication

Education

GED or High School Diploma

Job description

Earn $16 per hour ($15 base + $1 bilingual differential) plus bonus.

What will I do as a Bilingual Social Media Customer Support Agent?

If you are a bilingual Spanish speaker with a passion for connecting with customers through modern social media platforms, we want you on our team! As a Bilingual Social Media Customer Support Agent, you will play a crucial role in providing exceptional support, resolving issues, and offering products and services that fit our customers' needs.

You will represent one of the nation's largest brands while handling inbound inquiries through social media, providing solutions, and recognizing upselling opportunities.

Key Role Responsibilities

• Deliver outstanding customer service by responding to inquiries, offering product knowledge, troubleshooting issues, and resolving concerns with empathy and efficiency.
• Identify sales opportunities and proactively recommend solutions that meet customer requirements.
• Process orders, update customer accounts, and ensure that all records are accurate in our internal systems.
• Efficiently multitask between customer interactions and navigating various systems.

As a Bilingual Social Media Customer Support Agent, you will enjoy :

• A fully remote work-from-home environment with comprehensive paid training and ongoing development.
• A competitive salary with commission / bonus opportunities and holiday pay after 90 days.
• Full-time hours, equating to a 40-hour work week.
• Paid Time Off to support your well-being.
• Health benefits, including Medical, Dental, and Vision Insurance.
• Tuition Reimbursement to support your educational goals.
• An attractive referral program.
• Career growth opportunities as we promote from within.

Why choose us?

At our company, you are more than just an employee; you are part of a dynamic culture that values your contributions. Here, you cultivate lasting friendships, develop valuable skills, and make a meaningful impact in a fun environment.

Key Qualifications

• Proficient in both English and Spanish with strong bilingual communication skills.
• Excellent written communication abilities for engaging with customers via chat.
• Experience handling difficult situations professionally while maintaining a positive attitude.
• Sales-driven mindset with proven experience in upselling products and delivering stellar customer service.
• A minimum of 1 year in customer service or sales roles, with at least 6 months in a virtual call center environment.
• Availability for 12 weeks of paid training with consistent 8-hour shifts.
• Commitment to full-time work, including weekends and holidays.
• Must pass background screening and have a GED or High School Diploma; legally eligible to work in the United States.

Your Remote Work Requirements :

• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular).
• Ping Rate must be less than 100 ms.
• A dedicated workspace free from noise and distractions.
• Ability to appear on webcam during working hours.

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Customer Support Agent • Phoenix, AZ, United States