Online Customer Support Agent

TurboTax; Cincinnati (OH); Remote; USD 10,000 - 60,000; Full time

Job summary

TurboTax is hiring a Customer Service Representative to assist customers with questions about their tax return software. This flexible work-from-home position requires no prior tax experience, emphasizing communication skills and eagerness to learn. Generous hourly pay along with bonuses for certification and seasonal performance offers a lucrative opportunity.

Benefits

Flexible schedule

Turbo Bonus Boost

Certification bonus

Qualifications

• No specific accounting background needed.
• Enthusiasm and eagerness to learn are key.
• Ability to understand customer needs and drive innovation.

Responsibilities

• Assist TurboTax customers with questions about products and software.
• Help with downloading, logging in, and filing questions.
• Provide continuous support during live calls.

Skills

Strong communication skills

Customer service orientation

Eagerness to learn

Job description

Role Highlights :

• Get paid $18.50 per hour¹ + $310 Certification bonus
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday
• Complete a fast 20-hour Certification
• TurboTax is hiring 2000+ people
• No tax experience required

More about the role :

• As a Customer Service Representative, you will help TurboTax customers by answering questions about TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹
• Earn a $5.00 per hour Turbo Bonus Boost from April 9th through 15th, with unlimited hours available. Must work at least 8 hours on each of April 13th, 14th, and 15th to qualify²
• Receive a $310 bonus for participating in certification as a TurboTax Product Expert³
• Certification lasts 3 days
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday
• Minimum 30 hours per week required; more hours are welcome
• You will be supported by an SME (Subject Matter Expert) during live calls and an MPS (Marketplace Performance Specialist) as your advocate

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background needed. Enthusiasm and eagerness to learn are key.
• Strong communication skills to assist customers clearly and empathetically.
• Ability to understand customer needs, drive innovation, and deliver top-notch service.