Customer Support Agent - Work from home

UnifyCX; San Antonio (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

UnifyCX is looking for a Customer Support Agent to join their remote-first team. This seasonal position requires candidates to deliver exceptional service, manage customer queries effectively, and possess strong organizational skills. Ideal applicants should have prior experience in customer service and be ready for a challenging yet rewarding role.

Qualifications

• Proven working experience in a customer service environment, preferably Technical Support.
• Proficient communications with strong organizational skills.
• Advanced troubleshooting and multi-tasking skills.

Responsibilities

• Deliver extraordinary customer service and build positive rapport.
• Manage time effectively and document customer interactions.
• Take ownership of customer issues and maintain organized records.

Skills

Customer service experience

Communication

Organizational skills

Time management

Attention to detail

Troubleshooting skills

Multi-tasking

Job description

Join to apply for the Customer Support Agent - Work from home role at UnifyCX

Join to apply for the Customer Support Agent - Work from home role at UnifyCX

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UnifyCX is growing! We’re looking for experienced Customer Support Agents to join our motivated, remote-first team and help deliver outstanding service during our busy season.

• Please Note: This is a seasonal position expected to run July 1st – October 2025**
• Base Pay: $20.00 per hour
• Location: This position will be remote. However, candidates must reside in the greater San Antonio, TX area.
• Schedule: Schedule: Shifts will fall between 9:00 AM – 9:00 PM, Monday through Friday (no weekends!)
• Employment Duration: 3 to 4 Months
  
  

What Will You Do?

As a Customer Support Agent, you will be responsible for answering all inbound customer support inquiries. The overall goal of each experience is to effectively diagnose customer needs to ensure all are addressed.

Ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company. We are seeking individuals who have outstanding customer service skills and are eager to put a smile into every interaction.

In This Position, You Will

• Deliver extraordinary customer service and build positive rapport on every interaction
• Manage your time effectively and respond to incoming calls in a timely manner
• Accurately document call details and customer interactions
• Take ownership of customer issues and follow them through to resolution
• Maintain organized records of service actions and outcomes
• Prioritize workflow based on task urgency and importance
• Support additional tasks as assigned
  
  

Who You Are

To be considered, candidates are expected to have the following:

• Proven working experience in a customer service environment, preferably Technical Support
• Experience in providing customer service support
• Available to work Monday-Friday
• Proficient in communications
• Strong organizational and time-management skills
• Exceptional attention-to-detail
• Advanced troubleshooting and multi-tasking skills
  
  

Who We Are: UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, UnifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Business Consulting and Services

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