Customer Support Agent Italian Speaking

Evolution; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in the gaming industry is seeking a customer service-oriented individual to provide support to clients and end-users. The role includes monitoring systems, resolving client requests, and requires excellent communication skills in English and Italian. Candidates should possess stress tolerance and attention to detail, along with a customer service background.

Qualifications

• Excellent customer service and communication skills.
• Experience in customer support preferred.
• Fluent in English (C1) and Italian.

Responsibilities

• Monitor and assist through Live Chat and ticketing systems.
• Perform technical investigations of queries.
• Coordinate case resolution with internal teams.

Skills

Customer service

Communication

Stress tolerance

Attention to detail

Decision making

Fluent English

Fluent Italian

Additional languages

Job description

Evolution Gaming is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands.

Our services allow players on desktop, tablet, and smartphone to enjoy Live Casino games at real tables with real dealers. Our success is due to the quality and commitment of our team, and we are always looking to expand.

With live broadcast operations and offices across twelve locations, we offer a creative, engaging, and enthusiastic work environment.

Job Description

We are seeking a customer service-oriented individual to ensure a high level of service support to Evolution Gaming clients and end-users, following relevant training.

• Monitoring and assisting through Live Chat and ticketing systems
• Performing technical investigations of various queries
• Identifying and escalating priority issues
• Coordinating case resolution with internal teams
• Multitasking according to daily priorities
• Resolving requests from clients and end-users

Qualifications

• Excellent customer service and communication skills
• Experience in customer support (preferred)
• Fluent English skills (spoken and written, C1 level)
• Fluent Italian skills (spoken and written)
• Stress tolerance and attention to detail
• Self-confidence and ability to make independent decisions
• Additional languages (Turkish, German, Dutch) are a plus

Additional Information

All information will be kept confidential according to EEO guidelines.