Online Aisles Service Lead — Customer Ops & Team Lead

Hy-Vee; Janesville (WI); On-site; USD 19,000 - 28,000; Full time

Job summary

Hy-Vee’s Aisles Online Service Lead role in Janesville, WI, is a full‑time position leading an online order team while ensuring accurate and timely fulfillment. You will supervise staff, coordinate labor, and address customer concerns to maintain high service standards.

The role requires strong communication, multitasking, and time-management skills in a fast-paced retail environment. Employment is contingent on a pre-employment drug screen and includes standard Hy-Vee guidance and policy

Qualifications

• Supervise and support a team in a fast-paced retail setting.
• Provide outstanding customer service and resolve concerns.
• Communicate clearly with customers, team members and leaders.
• Organize labor, scheduling and workflow for efficiency.
• Apply arithmetic and problem-solving to daily tasks.

Responsibilities

• Deliver friendly, helpful customer service and resolve issues promptly.
• Supervise Aisles Online staff, plan labor and workloads.
• Maintain in-house quality control and proper handling of products.
• Communicate labor needs and scheduling with supervisors.
• Train new employees and participate in performance reviews.
• Maintain employee records and handle disciplinary actions if needed.
• Respond to customer orders and questions from the store phone line.

Skills

Team leadership

Customer service

Communication

Time management

Math skills

Education

High school diploma or equivalent

Six months of related experience

Job description

Hy-Vee’s Aisles Online Service Lead role in Janesville, WI, is a full‑time position leading an online order team while ensuring accurate and timely fulfillment. You will supervise staff, coordinate labor, and address customer concerns to maintain high service standards.

The role requires strong communication, multitasking, and time-management skills in a fast-paced retail environment. Employment is contingent on a pre-employment drug screen and includes standard Hy-Vee guidance and policy