Aisles Online Service Lead - Drive Customer Delight

Hy-Vee; Michigan; On-site; USD 23,000 - 28,000; Full time

Job summary

Hy-Vee seeks an Aisles Online Service Lead to oversee daily operations and lead the Aisles Online team. You will supervise staff, plan labor, and ensure orders are accurate and fulfilled on time in a fast-paced retail setting.

You'll handle customer questions, train new employees, and partner with department leadership to improve service quality. This role emphasizes leadership, organization, and a strong commitment to customer satisfaction.

Qualifications

• Experience leading a fast-paced customer service team.
• Ability to manage multiple priorities and data discreetly.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver outstanding service by greeting customers and resolving concerns.
• Supervise Aisles Online employees and plan labor for efficiency.
• Maintain quality control and proper handling of equipment and goods.
• Communicate labor needs and delivery issues with supervisors.
• Train new staff and conduct performance reviews.
• Attend team meetings and support department leadership.

Skills

Team leadership

Customer service

Problem solving

Communication

Organizational skills

Confidential data handling

Education

High school diploma

Job description

Hy-Vee seeks an Aisles Online Service Lead to oversee daily operations and lead the Aisles Online team. You will supervise staff, plan labor, and ensure orders are accurate and fulfilled on time in a fast-paced retail setting.

You'll handle customer questions, train new employees, and partner with department leadership to improve service quality. This role emphasizes leadership, organization, and a strong commitment to customer satisfaction.