Aisles Online Service Lead — Customer-Centric Ops Lead

Hy-Vee; Madison (WI); Presencial; USD 21 000 - 32 000; Tempo parcial

Resumo da oferta

Hy-Vee in Madison, WI is seeking an Aisles Online Service Lead to supervise daily online order operations and direct labor to meet service standards. You will ensure orders are fulfilled accurately and on time, while maintaining a positive, customer-focused environment.

Ideal candidates have a high school diploma (or equivalent) and at least six months of related experience, with strong leadership, communication, and math skills to manage labor and productivity in a fast-paced retail setting.

Qualificações

• High school diploma or equivalent preferred.
• Six months of similar or related job experience preferred.
• Retail or service industry experience helpful.
• Ability to supervise and direct a team.

Responsabilidades

• Deliver outstanding customer service by greeting customers and resolving concerns.
• Supervise and direct Aisles Online employees, planning labor for efficiency.
• Maintain in-house quality control and proper handling of equipment.
• Communicate with supervisors regarding labor needs and delivery issues.
• Train new employees and conduct performance reviews.
• Attend team meetings and support other tasks as needed.

Conhecimentos

Leadership

Customer service

Communication

Time management

Problem solving

Formação académica

High School diploma or equivalent

Descrição da oferta de emprego

Hy-Vee in Madison, WI is seeking an Aisles Online Service Lead to supervise daily online order operations and direct labor to meet service standards. You will ensure orders are fulfilled accurately and on time, while maintaining a positive, customer-focused environment.

Ideal candidates have a high school diploma (or equivalent) and at least six months of related experience, with strong leadership, communication, and math skills to manage labor and productivity in a fast-paced retail setting.