Aisles Online Service Lead - Customer-Centric Ops Leader

Hy-Vee; Lincoln (NE); On-site; USD 21,000 - 28,000; Full time

Job summary

Hy-Vee is seeking an Aisles Online Service Lead to help run daily operations, supervise staff, and ensure accurate, on-time online orders. You will direct labor, resolve customer concerns, and partner with store leadership to maintain service quality.

The role suits a proactive leader who thrives in a fast-paced retail environment, emphasizing customer care, efficiency, and teamwork. Prior supervisory experience is preferred, with a focus on delivering an excellent Hy-Vee shopping experience.

Qualifications

• High school diploma or equivalent preferred.
• Six months of similar or related job experience preferred.

Responsibilities

• Deliver outstanding customer service and resolve customer concerns.
• Supervise Aisles Online employees and plan labor efficiently.
• Maintain in-house quality control and proper handling of equipment.
• Communicate labor needs and delivery issues with supervisors.
• Train new employees and conduct performance reviews.
• Maintain employee records and respond to questions promptly.
• Attend team meetings and assist with special projects.

Skills

Customer service

Team leadership

Analytical thinking

Math skills

Communication

Organization

Confidential data

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking an Aisles Online Service Lead to help run daily operations, supervise staff, and ensure accurate, on-time online orders. You will direct labor, resolve customer concerns, and partner with store leadership to maintain service quality.

The role suits a proactive leader who thrives in a fast-paced retail environment, emphasizing customer care, efficiency, and teamwork. Prior supervisory experience is preferred, with a focus on delivering an excellent Hy-Vee shopping experience.