Online Aisles Fulfillment Manager

Hy-Vee; Oregon; On-site; USD 60,000 - 80,000; Full time

Job summary

Hy-Vee in Oregon is seeking an Aisles Online Manager to oversee the fulfillment and delivery of the store's online shopping website. You will plan, staff, and track orders and coordinate personal shoppers and delivery drivers.

The role emphasizes customer service, operating the order fulfillment process, training employees, and ensuring food safety; you will report to store leadership and work in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent preferred.
• Experience in retail or grocery is a plus.
• Strong customer service orientation and communication skills.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by escorting them to products, securing items, loading or unloading heavy items, and passing along feedback to improve the shopping experience.
• Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
• Ensures the smooth operation of the order fulfillment process and monitors online orders for on-time fulfillment.
• Responsible for training new employees and for department employee scheduling.
• Adheres to company policies and store guidelines and ensures customers are satisfied with their experience.

Skills

Customer service

Communication skills

Staff scheduling

People management

Problem solving

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Hy-Vee in Oregon is seeking an Aisles Online Manager to oversee the fulfillment and delivery of the store's online shopping website. You will plan, staff, and track orders and coordinate personal shoppers and delivery drivers.

The role emphasizes customer service, operating the order fulfillment process, training employees, and ensuring food safety; you will report to store leadership and work in a fast-paced retail environment.