Aisles Online Fulfillment Manager

Hy-Vee; Des Moines (IA); On-site; USD 52,000 - 70,000; Full time

Job summary

Hy-Vee's Aisles Online Manager oversees planning, staffing and day-to-day operations of the store's online shopping fulfillment process, ensuring every order is picked, packed, and delivered on time and to the highest standard. You'll lead and develop your team, resolve customer service issues, and continuously look for ways to improve the experience.

If you're a strong organizer, a natural leader, and passionate about delivering a seamless customer experience, we'd love to have you on board.

Qualifications

• High school diploma or equivalent preferred.
• Strong computer and internet skills required.

Responsibilities

• Oversee online order fulfillment from start to finish ensuring on-time processing.
• Lead and develop department employees to maintain a high-performing, customer-focused team.
• Provide ongoing education to employees regarding policies and best practices.
• Resolve customer service issues promptly and professionally.
• Ensure food safety guidelines and proper temperature control during fulfillment.

Skills

Team leadership

Customer service

Communication

Multi-tasking

Staff training

Problem solving

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Hy-Vee's Aisles Online Manager oversees planning, staffing and day-to-day operations of the store's online shopping fulfillment process, ensuring every order is picked, packed, and delivered on time and to the highest standard. You'll lead and develop your team, resolve customer service issues, and continuously look for ways to improve the experience.

If you're a strong organizer, a natural leader, and passionate about delivering a seamless customer experience, we'd love to have you on board.