Aisles Online Fulfillment Leader

Hy-Vee, Inc.; Windom (MN); On-site; USD 22,000 - 26,000; Full time

Job summary

Hy-Vee, Inc. is seeking an Aisles Online Manager to oversee the planning, staffing, and day-to-day operations of the store's online shopping fulfillment. You will ensure orders are picked, packed, and delivered on time while leading a growing team.

The role requires strong organizational and leadership skills, excellent customer service, and proficiency with standard computer programs; a High school diploma is required, with preferred experience in retail operations.

Qualifications

• High school diploma or equivalent preferred.
• Strong computer and internet skills required.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly, addressing their needs, and taking any steps necessary to resolve customer service issues.
• Oversee the order fulfillment process from start to finish, continually monitoring incoming online orders to ensure prompt, on-time fulfillment.
• Recruit, train, schedule, and develop department employees to maintain a high-performing, customer-focused team.
• Provide ongoing education to employees regarding new policies, procedures, and best practices.
• Ensure all food safety guidelines are followed and products are kept at proper temperature throughout the fulfillment process.
• Instruct, assign, and review the work of others; coordinate activities and address employee concerns as needed.
• Have authority to recommend employee discipline.
• Answer phones and emails promptly and provide friendly, helpful service to customers.
• Follow Hy‑Vee’s dress code, hygiene standards, and all department and company guidelines.
• Pitch in with other tasks or special projects as they come up.

Skills

Customer service

Leadership

Communication

Problem solving

Technology literacy

Organization

Discretion

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

Hy-Vee, Inc. is seeking an Aisles Online Manager to oversee the planning, staffing, and day-to-day operations of the store's online shopping fulfillment. You will ensure orders are picked, packed, and delivered on time while leading a growing team.

The role requires strong organizational and leadership skills, excellent customer service, and proficiency with standard computer programs; a High school diploma is required, with preferred experience in retail operations.