Aisles Online Fulfillment Lead

Hy-Vee Inc; New Jersey; On-site; USD 55,000 - 85,000; Full time

Job summary

Hy-Vee is seeking an Aisles Online Manager to oversee planning, staffing and day-to-day operations of the online shopping fulfillment process. You will lead a team, ensure orders are picked, packed and delivered on time, and resolve customer service issues to maintain a high standard of service.

Ideal candidates are strong organizers and natural leaders with a passion for delivering a seamless customer experience while complying with food safety guidelines and company policies.

Qualifications

• Customer service focus and willingness to learn.
• Strong computer and internet skills required.
• Ability to lead and develop a team in a fast-paced environment.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly, addressing their needs, and taking any steps necessary to resolve customer service issues
• Oversee the order fulfillment process from start to finish, continually monitoring incoming online orders to ensure prompt, on-time fulfillment
• Recruit, train, schedule, and develop department employees to maintain a high-performing, customer-focused team
• Provide ongoing education to employees regarding new policies, procedures, and best practices
• Ensure all food safety guidelines are followed and products are kept at proper temperature throughout the fulfillment process
• Instruct, assign, and review the work of others; coordinate activities and address employee concerns as needed
• Have authority to recommend employee discipline
• Answer phones and emails promptly and provide friendly, helpful service to customers
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Skills

Customer service

Team leadership

Communication

Problem solving

Computer skills

Organization

Discretion

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking an Aisles Online Manager to oversee planning, staffing and day-to-day operations of the online shopping fulfillment process. You will lead a team, ensure orders are picked, packed and delivered on time, and resolve customer service issues to maintain a high standard of service.

Ideal candidates are strong organizers and natural leaders with a passion for delivering a seamless customer experience while complying with food safety guidelines and company policies.