One-on-One Customer Experience Coach

Serenity Healthcare; Avondale (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Employer-paid medical insurance

Employer-paid dental insurance

Employer-paid vision insurance

401(k) retirement plan

Paid time off

Job summary

Serenity Healthcare in the United States is hiring Customer Experience Coaches to guide individuals through sessions designed to help build positive habits, stay motivated, and progress toward personal goals.

As a Coach, you'll provide one-on-one support, use program tools, encourage journaling and goal-setting, and maintain session notes. Full paid training is provided, with a focus on delivering a welcoming, organized, and encouraging participant experience.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Verbal communication

Written communication

Interpersonal skills

Empathy

Punctuality

Job description

Serenity Healthcare in the United States is hiring Customer Experience Coaches to guide individuals through sessions designed to help build positive habits, stay motivated, and progress toward personal goals.

As a Coach, you'll provide one-on-one support, use program tools, encourage journaling and goal-setting, and maintain session notes. Full paid training is provided, with a focus on delivering a welcoming, organized, and encouraging participant experience.