Oncology Patient Services & Scheduling Coordinator

Texas Oncology; Austin (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Texas Oncology is seeking a Patient Services Coordinator at our Austin clinic to greet patients, schedule appointments, and manage front desk operations in a fast-paced medical office.

The role supports the Medica/Radiation Oncology Department and requires strong customer service, confidentiality, and basic office software skills. On-site, full-time hours are Monday–Friday, 8:00am–5:00pm.

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
• Other duties as requested or assigned. May type memos and forms. No more than five high level duties.

Skills

Receptionist experience

Microsoft Office

E-learning compliance

Front medical office receptionist

Scheduling software

Education

High school diploma or equivalent

Tools

Scheduling software

Insurance forms

Job description

Texas Oncology is seeking a Patient Services Coordinator at our Austin clinic to greet patients, schedule appointments, and manage front desk operations in a fast-paced medical office.

The role supports the Medica/Radiation Oncology Department and requires strong customer service, confidentiality, and basic office software skills. On-site, full-time hours are Monday–Friday, 8:00am–5:00pm.