Oncology New Patient Concierge & Scheduler

Texas Oncology; Round Rock (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Texas Oncology in Round Rock, TX is seeking a New Patient Coordinator to support the Medical Oncology Department. This full-time role offers Monday–Friday hours with specific start times, coordinating new patient registrations and scheduling exams, while maintaining accurate records and HIPAA compliance.

The ideal candidate will possess a High School diploma, 2 years in revenue cycle/patient access, familiarity with PMS/EHR, and proficiency in Microsoft Office, medical terminology, and insurance

Qualifications

• High School diploma or equivalent required.
• Two years revenue cycle and/or patient access experience in healthcare preferred.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete onboarding courses within 45 days of occupying position.

Responsibilities

• Oversee and manage the continuum of the new patient referral process within department standards.
• Provide strong customer service to patients and internal/external stakeholders as the clinic’s first contact.
• Independently assess patient needs to prioritize and triage referrals.
• Answer phone calls, take messages and respond to routine inquiries.
• Proactively follow-up on missing medical records and test results from referring providers.
• Obtain patient demographics, insurance, referral, and other pre-visit information.
• Verify and register patient accounts in the practice management system.
• Facilitate insurance benefit and eligibility investigations.
• Provide patients with appointment details such as time, location, directions, and instructions.
• Maintain confidentiality per HIPAA guidelines/regulations.
• Other duties as requested or assigned.

Skills

Microsoft Office

Insurance verification

Medical terminology

EHR/PMS platforms

Education

High School diploma or equivalent

Job description

Texas Oncology in Round Rock, TX is seeking a New Patient Coordinator to support the Medical Oncology Department. This full-time role offers Monday–Friday hours with specific start times, coordinating new patient registrations and scheduling exams, while maintaining accurate records and HIPAA compliance.

The ideal candidate will possess a High School diploma, 2 years in revenue cycle/patient access, familiarity with PMS/EHR, and proficiency in Microsoft Office, medical terminology, and insurance