Patient Services Coordinator - Front Desk & Scheduling

The US Oncology Network; Austin (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

The US Oncology Network in Austin, TX is seeking a Patient Services Coordinator to support the Revenue Cycle Department at Texas Oncology. The role greets patients, schedules appointments, collects insurance and co-pays, and facilitates communications between patients and clinical staff.

The ideal candidate will have strong receptionist or office experience, proficiency with MS Office, and a commitment to patient-focused service within a HIPAA-compliant environment.

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Office required.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and files patient forms; updates demographics and insurance information.
• Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions; routes to appropriate personnel.

Skills

Receptionist experience

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The US Oncology Network in Austin, TX is seeking a Patient Services Coordinator to support the Revenue Cycle Department at Texas Oncology. The role greets patients, schedules appointments, collects insurance and co-pays, and facilitates communications between patients and clinical staff.

The ideal candidate will have strong receptionist or office experience, proficiency with MS Office, and a commitment to patient-focused service within a HIPAA-compliant environment.