Oncology Patient Services Concierge & Scheduler

The US Oncology Network; Austin (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

The US Oncology Network in Austin, TX seeks a Patient Services Coordinator to support the Medica/Radiation Oncology Department at Texas Oncology. This full-time role handles front-desk greetings, appointment scheduling, patient check-in/out, and coordination of calls and messages, ensuring smooth clinic operations.

The ideal candidate has strong front-office experience, proficiency with MS Office (Outlook, Word, Excel), and basic e-learning completion; level 1–3 experience levels are defined by

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages.

Skills

Receptionist experience

MS Office

Excel

Outlook

E-learning

Education

High school diploma

Medical office experience

Scheduling software

Insurance forms

Tools

Scheduling software

Job description

The US Oncology Network in Austin, TX seeks a Patient Services Coordinator to support the Medica/Radiation Oncology Department at Texas Oncology. This full-time role handles front-desk greetings, appointment scheduling, patient check-in/out, and coordination of calls and messages, ensuring smooth clinic operations.

The ideal candidate has strong front-office experience, proficiency with MS Office (Outlook, Word, Excel), and basic e-learning completion; level 1–3 experience levels are defined by