Patient Services Specialist: Front Desk & Scheduling

American Oncology Network,; Rockport (TX); On-site; USD 21,000 - 37,000; Full time

Job summary

Oncology Consultants - Corpus Christi is seeking a Patient Services Specialist to deliver front-end patient support, manage intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional service.

The role includes checking in patients, updating demographics, coordinating physician schedules, handling billing tasks, and maintaining HIPAA-compliant records across multiple sites.

Qualifications

• High School Diploma is required; Associates degree preferred.
• Minimum of one year experience in a healthcare setting; physician office experience preferred.
• Demonstrated customer service focus with strong attention to detail and multitasking ability.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming, supportive environment.
• Accurately check in patients according to clinic policy, verify identity per AON Patient I.D. standards, and document arrival status and location in the EMR.
• Verify, update, and maintain patient demographic information at required intervals.
• Collect, document, and post patient payments and co-pays; issue receipts and notify Financial Counselor when payment cannot be made.
• Ensure completion of required patient forms and medical history documentation.
• Respond promptly and courteously to inbound calls; route calls or document messages accurately within the EMR.

Skills

Interpersonal communication

Customer service

Multitasking

MS Office suite (Word, Excel, PowerPo

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Office

Job description

Oncology Consultants - Corpus Christi is seeking a Patient Services Specialist to deliver front-end patient support, manage intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional service.

The role includes checking in patients, updating demographics, coordinating physician schedules, handling billing tasks, and maintaining HIPAA-compliant records across multiple sites.