Oncology Patient Experience Concierge

St. Luke’s Health Network, Inc.; Lehighton (Carbon County); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Luke’s University Health Network is seeking a patient-focused clerical specialist to engage patients, handle check-in/out, and manage scheduling and payments in a busy practice environment.

You will support kiosk check-ins, maintain cleanliness, process mail and faxes, and coordinate with Access Center teams for urgent scheduling and clinical inquiries, with a service-oriented, compassionate approach.

Qualifications

• High School graduate or equivalent; administrative training program graduates preferred.
• Minimum one year practice-based experience or in a similar healthcare setting preferred.
• Customer Service experience preferred.

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions.
• Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries.
• Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process.
• Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes.
• Supports other practice-based team members by promptly addressing in-basket clerical pool messages.
• Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests.
• Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries.
• Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments.

Skills

Excellent communication

Facilitation

Presentation skills

Time management

Customer service

Compassion & empathy

Compliance

Quality driven

Service oriented

Education

High School diploma or equivalent

Administrative training programs

Job description

St. Luke’s University Health Network is seeking a patient-focused clerical specialist to engage patients, handle check-in/out, and manage scheduling and payments in a busy practice environment.

You will support kiosk check-ins, maintain cleanliness, process mail and faxes, and coordinate with Access Center teams for urgent scheduling and clinical inquiries, with a service-oriented, compassionate approach.