Patient Experience Concierge

St. Luke's University Health Network; Allentown (Lehigh County); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Luke’s University Health Network is seeking a Patient Concierge to create an exceptional patient experience and support services in a busy practice setting.

You will greet patients, verify information, assist with check-in and scheduling, and coordinate with care teams to ensure timely access to care. The role emphasizes compassionate communication, accuracy, and a patient-centric mindset, with responsibilities spanning front desk tasks, admissions support, and collaboration across

Qualifications

• High School diploma or equivalent required.
• Minimum one year practice-based healthcare experience preferred.
• Customer service experience preferred.

Responsibilities

• Greet patients with warmth and professionalism.
• Assist with check-in, consent, scheduling, and real-time eligibility.
• Provide waiting room concierge service and assist with MyChart education.
• Coordinate with Access Center and care teams for time-sensitive requests.
• Maintain reception area and support clerical tasks as needed.

Skills

Excellent communication

Customer service

Time management

Empathy

Teamwork

Education

High school diploma or equivalent

Job description

St. Luke’s University Health Network is seeking a Patient Concierge to create an exceptional patient experience and support services in a busy practice setting.

You will greet patients, verify information, assist with check-in and scheduling, and coordinate with care teams to ensure timely access to care. The role emphasizes compassionate communication, accuracy, and a patient-centric mindset, with responsibilities spanning front desk tasks, admissions support, and collaboration across