Patient Experience Concierge & Advocate

St. Luke’s University Health Network; Wagnerville (PA); On-site; USD 25,000 - 33,000; Full time

Job summary

St. Luke's University Health Network seeks a Patient Concierge to deliver a compassionate, patient-centric experience across practice sites. You will assist with check-in/check-out, real-time eligibility, scheduling, MyChart education, and responding to patient inquiries, while maintaining a warm, professional demeanor.

This role supports front desk operations and collaborates with Access Center teams to ensure timely care, accurate records and a seamless patient journey throughout the network.

Qualifications

• High School graduate or equivalent; administrative training preferred.
• Minimum one year practice-based experience or in similar healthcare setting.
• Customer service experience preferred.

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
• Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling, and cash collection
• Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process
• Facilitates practice opening/closing, maintenance of cleanliness, processing mail and deliveries, cash management and faxes
• Supports other practice-based team members by addressing in-basket clerical pool messages
• Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
• Facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
• Maintains solution-oriented mindset to anticipate patient needs by partnering with other teams

Skills

Excellent communication

Customer service

Compassion and empathy

Time management

Education

High School diploma or equivalent

Job description

St. Luke's University Health Network seeks a Patient Concierge to deliver a compassionate, patient-centric experience across practice sites. You will assist with check-in/check-out, real-time eligibility, scheduling, MyChart education, and responding to patient inquiries, while maintaining a warm, professional demeanor.

This role supports front desk operations and collaborates with Access Center teams to ensure timely care, accurate records and a seamless patient journey throughout the network.