Neurosurgery Patient Concierge & Scheduling Pro

St. Luke’s University Health Network; Bethlehem (Northampton County); Hybrid; USD 34,000 - 46,000; Full time

Job summary

St. Luke's University Health Network is seeking an administrative support professional to engage patients courteously during all interactions and manage front-desk duties in a busy practice setting.

The role involves check-in/check-out, eligibility verification, scheduling, and real-time patient inquiries, along with supporting mail, payments, and workflow coordination to ensure a smooth patient experience.

Qualifications

• High School graduate or equivalent.
• Minimum one year practice-based experience preferred.
• Customer Service experience preferred.

Responsibilities

• Greet and assist patients politely during all interactions.
• Perform check-in, check-out, eligibility verification, and scheduling as applicable.
• Provide waiting room concierge service and assist with kiosk check-in.
• Support opening/closing procedures, mail, cash handling, and fax scanning.
• Collaborate with Access Center and clinical triage staff for time-sensitive inquiries.
• Maintain a solution-oriented mindset to anticipate patient needs and collaborate with teams.

Skills

Communication

Facilitation

Time management

Empathy

Compliance

Education

High School diploma

Job description

St. Luke's University Health Network is seeking an administrative support professional to engage patients courteously during all interactions and manage front-desk duties in a busy practice setting.

The role involves check-in/check-out, eligibility verification, scheduling, and real-time patient inquiries, along with supporting mail, payments, and workflow coordination to ensure a smooth patient experience.