Compassionate Medical Office Concierge

The US Oncology Network; Elgin (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Health Savings Account

Generous PTO

Wellness program

Job summary

The US Oncology Network is seeking a Patient Services Representative in Elgin, IL. This full-time role pays $18-$22 per hour and centers on friendly patient communication, appointment coordination, and supportive collaboration with clinical staff.

Responsibilities include scheduling, insurance data capture, pre-authorizations, and ensuring patients receive clear appointment details while maintaining HIPAA compliance and compassionate care.

Qualifications

• Confidentiality and HIPAA compliance are required.
• Must complete required e-learning within 90 days of starting.
• Ability to multitask and prioritize in a fast-paced environment.
• Minimum 1 year medical office experience desired.

Responsibilities

• Answers calls, assesses patient needs, takes messages with accurate details and schedules where appropriate.
• Works closely with clinical staff to coordinate care and information flow.
• Maintains insurance, demographic, and eligibility data in the system.
• Schedules infusion room appointments and handles pre-authorization tasks.
• Provides patients with appointment details and directions, coordinating with nurses and physicians.
• Provides coverage for coworkers during vacations or illness and delivers empathetic patient service.

Skills

Medical terminology

Oncology experience

Adaptability

Commitment to quality

Education

High School Diploma or equivalent

Tools

Electronic Medical Records

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The US Oncology Network is seeking a Patient Services Representative in Elgin, IL. This full-time role pays $18-$22 per hour and centers on friendly patient communication, appointment coordination, and supportive collaboration with clinical staff.

Responsibilities include scheduling, insurance data capture, pre-authorizations, and ensuring patients receive clear appointment details while maintaining HIPAA compliance and compassionate care.