Oncology Patient Access Manager

GSK; California; Presencial; USD 167.000 - 279.000; Jornada completa

Descripción de la vacante

GSK is seeking a Patient Access Manager (PAM) to be a field-based SPOC for providers and patients, guiding onboarding, coverage navigation, and ongoing treatment journey within the Oncology portfolio.

Responsibilities include educating patients on payer coverage and cost-sharing, supporting enrollment in GSK Patient Support Programs, coordinating with payers, pharmacies, and back-office teams, and documenting interactions in Salesforce Health Cloud with HIPAA-compliant practices.

Formación

• Bachelor's degree required.
• 3+ years of experience in field reimbursement, hub case management, patient experience programs, or related areas.
• Willingness to travel up to 20%, including overnights.
• Valid driver's license.

Responsabilidades

• Serve as the point of contact for patients, caregivers, and HCP office staff, providing approved information and education on oncology-specific care, including benefit discussions, product and disease-state per the PI, and program-specific resources.
• Conduct welcome calls and ongoing journey touchpoints, speaking to the end-to-end patient experience within program specifics and using approved call guides, FAQs, and the Prescribing Information.
• Support patient enrolment in GSK services, including PAP, and guide patients and offices through enrolment requirements, missing information, and consent capture.
• Provide program-specific treatment education via approved call guides, offering the ISI and PI whenever product education is delivered.
• Educate patients on coverage outcomes, cost-sharing, and financial assistance options, including publicly available information on alternate coverage and independent foundations within program rules.
• Facilitate transfers to Specialty Pharmacy, Medical Information, the GSK Response Center, REMS vendors, and back-office Benefits Specialists for BI/BV and PA tracking when appropriate.
• Conduct all patient communication through approved recorded telephony and program systems, verifying patient identifiers and consent status before each interaction.
• Maintain accurate documentation of activities and interactions within GSK’s internal system.
• Capture and report adverse events and product quality complaints within required timeframes and follow crisis-management procedures.
• Adhere to company policies and procedures, compliance guidance, and policies applicable to federal, state, and local regulations.
• Ensures activities align with HIPAA privacy requirements and internal compliance guidelines.

Conocimientos

Data to Insights

Digital Fluency

Market Access Strategies

Matrix Leadership

Payer Evidence

Pricing Strategies

Scientific Literacy

Descripción del empleo

GSK is seeking a Patient Access Manager (PAM) to be a field-based SPOC for providers and patients, guiding onboarding, coverage navigation, and ongoing treatment journey within the Oncology portfolio.

Responsibilities include educating patients on payer coverage and cost-sharing, supporting enrollment in GSK Patient Support Programs, coordinating with payers, pharmacies, and back-office teams, and documenting interactions in Salesforce Health Cloud with HIPAA-compliant practices.