Oncology Patient Access Lead

GSK; Durham (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

GSK is seeking a Patient Access Manager to act as a field-based single point of contact for patients, caregivers, and providers across the Oncology portfolio. You will guide onboarding, enrollment in GSK services, and ongoing access support while ensuring HIPAA compliance and accurate case documentation.

The role involves educating on coverage and cost-sharing, coordinating with back-office teams, and navigating payer requirements with a focus on patient experience and timely access to therapy.

Qualifications

• Bachelor's degree required.
• 3+ years in field reimbursement, hub case management, patient experience programs, or access/navigation roles.
• Must be able to travel up to 20%, including overnights.

Responsibilities

• Serve as SPOC for patients, caregivers, and HCP staff, educating on oncology care and program resources.
• Guide patients and offices through enrolment in GSK services and PAP.
• Educate on coverage, cost-sharing, and financial assistance options within program rules.
• Document interactions in Salesforce Health Cloud per program standards.
• Escalate complex payer issues to the specialist access function and leadership.

Skills

Data to Insights

Digital Fluency

Market Access

Matrix Leadership

Payer Evidence

Pricing Strategies

Scientific Literacy

Education

Bachelor's degree

Tools

Salesforce Health Cloud

Job description

GSK is seeking a Patient Access Manager to act as a field-based single point of contact for patients, caregivers, and providers across the Oncology portfolio. You will guide onboarding, enrollment in GSK services, and ongoing access support while ensuring HIPAA compliance and accurate case documentation.

The role involves educating on coverage and cost-sharing, coordinating with back-office teams, and navigating payer requirements with a focus on patient experience and timely access to therapy.