Oncology Patient Access Coordinator I

Henry Ford Health; Clinton Charter Township (MI); On-site; USD 25,000 - 30,000; Full time

Job summary

Henry Ford Health in Michigan is seeking a Patient Access Coordinator I to coordinate services for patients, deliver outstanding customer service, and support the care team across physicians and disciplines.

Ideal candidates have a high school diploma, 3-5 years admin experience, familiarity with medical registration and scheduling systems, preferably Epic, and strong organizational and problem-solving skills. This role emphasizes teamwork and patient-centered service.

Qualifications

• High School diploma or GED required.
• Associates Degree or two years of college preferred.
• 3-5 years progressively responsible related work experience.
• Knowledgeable of medical electronic information registration and appointment scheduling systems.
• Epic registration experience preferred.
• Must possess strong organizational and problem-solving skills.
• Able to apply problem solving and critical thinking skills.

Responsibilities

• Functions as an administrative staff expert in coordinating services on behalf of the patient and delivering excellent customer service in collaboration with the service area team including physicians, advanced practice providers, supportive services staff, and other support staff within a disease or service -specific model of care to create a high quality, efficient, safe, and exceptional patient experience.
• Will develop relationships and processes to support intake and ongoing coordination of care for patients.
• Regularly interacts with and is responsible for maintaining constructive lines of communication with patients, family members and caregivers, disease or service area specific providers and team members, HFHS Physicians, and Community Physicians and office staff.
• Actively contributes to an organizational culture com

Skills

Customer service

Communication

Organizational skills

Problem solving

Teamwork

Education

High School diploma or GED

Associates degree or two years of college

Tools

Epic registration

Job description

Henry Ford Health in Michigan is seeking a Patient Access Coordinator I to coordinate services for patients, deliver outstanding customer service, and support the care team across physicians and disciplines.

Ideal candidates have a high school diploma, 3-5 years admin experience, familiarity with medical registration and scheduling systems, preferably Epic, and strong organizational and problem-solving skills. This role emphasizes teamwork and patient-centered service.