Patient Access Coordinator I - Oncology

Henry Ford Health; Clinton Charter Township (MI); On-site; USD 25,000 - 30,000; Full time

Job summary

Henry Ford Health in Michigan is seeking a Patient Access Coordinator I to coordinate services for patients, deliver outstanding customer service, and support the care team across physicians and disciplines.

Ideal candidates have a high school diploma, 3-5 years admin experience, familiarity with medical registration and scheduling systems, preferably Epic, and strong organizational and problem-solving skills. This role emphasizes teamwork and patient-centered service.

Qualifications

• High School diploma or GED required.
• Associates Degree or two years of college preferred.
• 3-5 years progressively responsible related work experience.
• Knowledgeable of medical electronic information registration and appointment scheduling systems.
• Epic registration experience preferred.
• Must possess strong organizational and problem-solving skills.
• Able to apply problem solving and critical thinking skills.

Responsibilities

• Functions as an administrative staff expert in coordinating services on behalf of the patient and delivering excellent customer service in collaboration with the service area team including physicians, advanced practice providers, supportive services staff, and other support staff within a disease or service -specific model of care to create a high quality, efficient, safe, and exceptional patient experience.
• Will develop relationships and processes to support intake and ongoing coordination of care for patients.
• Regularly interacts with and is responsible for maintaining constructive lines of communication with patients, family members and caregivers, disease or service area specific providers and team members, HFHS Physicians, and Community Physicians and office staff.
• Actively contributes to an organizational culture com

Skills

Customer service

Communication

Organizational skills

Problem solving

Teamwork

Education

High School diploma or GED

Associates degree or two years of college

Tools

Epic registration

Job description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact. Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Patient Access Coordinator I

• Functions as an administrative staff expert in coordinating services on behalf of the patient and delivering excellent customer service in collaboration with the service area team including physicians, advanced practice providers, supportive services staff, and other support staff within a disease or service -specific model of care to create a high quality, efficient, safe, and exceptional patient experience.


• Will develop relationships and processes to support intake and ongoing coordination of care for patients.


• Regularly interacts with and is responsible for maintaining constructive lines of communication with patients, family members and caregivers, disease or service area specific providers and team members, HFHS Physicians, and Community Physicians and office staff.


• Actively contributes to an organizational culture com

Qualifications

EDUCATION REQUIRED

• High School diploma or G.E.D. equivalent required.


• Associates Degree or two years of college experience preferred.

Experience Required

• Minimum of 3-5 years progressively more responsible related work experience necessary in order to gain in-depth understanding of organizational policies, procedures, and operations in order to assume a variety of high-level administrative details.


• Proven performance in working collaboratively in a multidisciplinary team.


• Knowledgeable of medical electronic information registration and appointment scheduling systems.


• Epic registration experience preferred.


• Must possess a positive attitude.


• Able to apply problem solving and critical thinking skills.


• Must possess strong organizational skills.