Patient Access Coordinator I - Oncology - 40 Hours - Days

Henry Ford Health; Michigan; On-site; USD 35,000 - 50,000; Full time

Job summary

Henry Ford Health is looking for a Patient Access Coordinator I in Michigan. This role involves coordinating services for patients, enhancing their experience, and delivering excellent customer service while collaborating with various healthcare providers.

The ideal candidate will have a high school diploma, with an associate degree preferred and 3–5 years of relevant experience, demonstrating strong communication and organizational skills. The position offers a day shift with a focus on patient care in the Hematology Oncology department.

Qualifications

• Minimum of 3–5 years progressively responsible related work experience.
• Proven performance in a multidisciplinary team setting.
• Knowledgeable of medical registration and appointment scheduling processes.

Responsibilities

• Coordinate services on behalf of the patient to enhance their experience.
• Develop relationships for ongoing care coordination.
• Maintain constructive communication with patients and providers.

Skills

Customer service

Communication skills

Organizational skills

Problem solving

Critical thinking

Education

High School diploma or G.E.D. equivalent

Associates Degree or two years of college experience

Tools

Epic registration

Medical electronic information registration systems

Job description

Patient Access Coordinator I

Functions as an administrative staff expert in coordinating services on behalf of the patient and delivering excellent customer service in collaboration with the service area team including physicians, advanced practice providers, supportive services staff, and other support staff within a disease or service‑specific model of care to create a high quality, efficient, safe, and exceptional patient experience.

Will develop relationships and processes to support intake and ongoing coordination of care for patients.

Regularly interacts with and maintains constructive lines of communication with patients, family members, caregivers, disease or service area specific providers and team members, HFHS Physicians, and Community Physicians and office staff.

Actively contributes to an organizational culture.

Education Required

• High School diploma or G.E.D. equivalent required.
• Associates Degree or two years of college experience preferred.

Experience Required

• Minimum of 3–5 years progressively responsible related work experience necessary to gain in‑depth understanding of organizational policies, procedures, and operations to assume a variety of high‑level administrative details.
• Proven performance in working collaboratively in a multidisciplinary team.
• Knowledgeable of medical electronic information registration and appointment scheduling systems.
• Epic registration experience preferred.
• Must possess a positive attitude.
• Able to apply problem solving and critical thinking skills.
• Must possess strong organizational skills.

Additional Information

• Organization: Henry Ford Medical Group
• Department: Hematology Oncology - Atrium
• Shift: Day Job
• Union Code: Not Applicable