Patient Access Coordinator I Oncology

Henry Ford Health; Clinton Charter Township (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Henry Ford Health is seeking a Patient Access Coordinator I to support patient intake and coordinated care across service areas. You will build relationships with patients, families, and care teams to ensure a smooth, welcoming experience that reflects our commitment to exceptional service.

In this role you will coordinate scheduling, registration, and related administrative tasks, contribute to continuous improvement of intake processes, and collaborate with multidisciplinary staff to deliver

Qualifications

• High School diploma or GED required.
• Associates degree or two years of college preferred.
• Epic registration experience preferred.
• Knowledge of medical registration and appointment scheduling systems.
• Positive attitude and strong organizational skills.
• Ability to apply problem solving and critical thinking.

Responsibilities

• Functions as administrative staff expert coordinating services for patients.
• Develop relationships and processes to support intake and ongoing care coordination.
• Communicate with patients, families, caregivers, and care teams.
• Contribute to an organizational culture focused on excellent service.

Skills

Customer service

Communication

Organizational skills

Problem solving

Team collaboration

Education

High School diploma or GED

Associates degree or two years college

Tools

Epic registration

Job description

Job Description

Patient Access Coordinator I:

• Functions as an administrative staff expert in coordinating services on behalf of the patient and delivering excellent customer service in collaboration with the service area team including physicians, advanced practice providers, supportive services staff, and other support staff within a disease or service -specific model of care to create a high quality, efficient, safe, and exceptional patient experience.
• Will develop relationships and processes to support intake and ongoing coordination of care for patients.
• Regularly interacts with and is responsible for maintaining constructive lines of communication with patients, family members and caregivers, disease or service area specific providers and team members, HFHS Physicians, and Community Physicians and office staff.
• Actively contributes to an organizational culture com

Qualifications:

Qualifications

EDUCATION REQUIRED:

• High School diploma or G.E.D. equivalent required.
• Associates Degree or two years of college experience preferred.

EXPERIENCE REQUIRED:

• Minimum of 3-5 years progressively more responsible related work experience necessary in order to gain in-depth understanding of organizational policies, procedures, and operations in order to assume a variety of high-level administrative details.
• Proven performance in working collaboratively in a multidisciplinary team.
• Knowledgeable of medical electronic information registration and appointment scheduling systems.
• Epic registration experience preferred.
• Must possess a positive attitude.
• Able to apply problem solving and critical thinking skills.
• Must possess strong organizational skills.