Patient Access Navigator I

Henry Ford Health; Clinton Charter Township (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Henry Ford Health is seeking a Patient Access Coordinator I to support patient intake and coordinated care across service areas. You will build relationships with patients, families, and care teams to ensure a smooth, welcoming experience that reflects our commitment to exceptional service.

In this role you will coordinate scheduling, registration, and related administrative tasks, contribute to continuous improvement of intake processes, and collaborate with multidisciplinary staff to deliver

Qualifications

• High School diploma or GED required.
• Associates degree or two years of college preferred.
• Epic registration experience preferred.
• Knowledge of medical registration and appointment scheduling systems.
• Positive attitude and strong organizational skills.
• Ability to apply problem solving and critical thinking.

Responsibilities

• Functions as administrative staff expert coordinating services for patients.
• Develop relationships and processes to support intake and ongoing care coordination.
• Communicate with patients, families, caregivers, and care teams.
• Contribute to an organizational culture focused on excellent service.

Skills

Customer service

Communication

Organizational skills

Problem solving

Team collaboration

Education

High School diploma or GED

Associates degree or two years college

Tools

Epic registration

Job description

Henry Ford Health is seeking a Patient Access Coordinator I to support patient intake and coordinated care across service areas. You will build relationships with patients, families, and care teams to ensure a smooth, welcoming experience that reflects our commitment to exceptional service.

In this role you will coordinate scheduling, registration, and related administrative tasks, contribute to continuous improvement of intake processes, and collaborate with multidisciplinary staff to deliver