Physician Access Coordinator

Henry-Ford-Health-2; Detroit (MI); Hybrid; USD 30,000 - 41,000; Part time

Benefits offered by this job

Rotating shift

Part-time 20 hours/week

Job summary

Henry Ford Health in Detroit, MI, seeks a Physician Access Coordinator to bridge community physicians, patients, families, and internal teams. The role focuses on optimizing access, engagement, and efficiency within a large health system.

Ideal candidates bring 5+ years in healthcare operations or physician relations, strong customer service, and proficiency with Epic or similar EHR systems. This is a part-time, 20-hour-per-week position with rotating shifts.

Qualifications

• High School diploma required; higher education preferred.
• Five years of progressively more responsible experience in healthcare operations, patient access, or physician relations.
• Ability to lead initiatives and manage complex workflows.
• Proficiency with medical electronic systems (Epic preferred) and data documentation.
• Strong communication, customer service, and cultural sensitivity.

Responsibilities

• Serve as liaison between Community Physicians, patients, families, and internal departments.
• Optimize patient access and enhance physician engagement.
• Improve operational efficiency across the health system.
• Lead initiatives supporting navigation, service excellence, and data-informed decision-making.

Skills

Cross-functional collaboration

Customer service

Data documentation

Communication

Education

High School diploma

Post high school education or training

Tools

Epic

Job description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

GENERAL SUMMARY:

The Physician Access Coordinator serves as a strategic liaison between Community Physicians, patients, families, and internal departments. This role is critical in optimizing patient access, enhancing physician engagement, and improving operational efficiency across the health system. The coordinator will lead initiatives that support seamless navigation, service excellence, and data-informed decision-making. This position requires a high degree of autonomy, adaptability, and cross-functional collaboration, with matrixed accountability across clinical and administrative teams.

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• High School diploma required. Post high school education or training preferred.
• Five (5) years of progressively more responsible experience in healthcare operations, patient access, or physician relations required.
• Proven ability to lead initiatives, manage complex workflows, and collaborate across departments.
• Advanced proficiency in medical electronic systems (Epic preferred) and data documentation.
• Strong critical thinking, problem-solving, and organizational skills. Demonstrated excellence in customer service, communication, and cultural sensitivity.

Additional Information

Rotating Shift, 20 hours per week

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