Oncology Office Scheduler - Patient Care & Scheduling

US Oncology Network-wide Career Opportunities; Brandywine (MD); On-site; USD 38,000 - 48,000; Full time

Job summary

Maryland Oncology Hematology is seeking a patient-focused front office administrator to join our Maryland locations. You will answer calls, schedule patients, manage referrals, and enter insurance authorizations while maintaining strict patient confidentiality.

Proficiency in Microsoft Office and excellent communication are essential, as you will support the front desk and assist other office functions as needed to keep operations running smoothly.

Qualifications

• High school diploma or equivalent required.
• Entry-level position requiring 0-3 years of experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding a plus.
• Must have excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

• Answers all incoming calls; assesses callers' needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages accurately and promptly.
• Schedules new patients, referrals, and returning patients in the computer system in accordance with physician and office guidelines. For new or referred patients, sets up records with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes and notifies appropriate personnel.
• Obtains and enters all insurance authorizations and correspondence relating to referrals in patient charts and/or electronic medical records (EMR).
• Collects co-pays, deductibles, and other out-of-pocket amounts at time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedules, rounding, and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• Prepares correspondence, memos, forms, and other documents as requested by supervisor.

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Maryland Oncology Hematology is seeking a patient-focused front office administrator to join our Maryland locations. You will answer calls, schedule patients, manage referrals, and enter insurance authorizations while maintaining strict patient confidentiality.

Proficiency in Microsoft Office and excellent communication are essential, as you will support the front desk and assist other office functions as needed to keep operations running smoothly.