Medical Office Scheduler – Patient Appointments

The US Oncology Network; Annapolis (MD); On-site; USD 36,000 - 50,000; Full time

Job summary

Maryland Oncology Hematology is seeking a front office coordinator to join our team. You will handle patient calls, schedule appointments, and manage documentation in our EMR system.

The role requires great communication skills, basic medical terminology knowledge, and proficiency with Microsoft Office. This is an entry-level position with opportunities to grow in a supportive oncology environment.

Qualifications

• High school diploma or equivalent required.
• Entry-level position requiring 0–3 years of experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding a plus.
• Must have excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

• Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages accurately and promptly.
• Schedules new patients, referrals, and returning patients in the computer system in accordance with physician and office guidelines. For new or referred patients, sets up records with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes and notifies appropriate personnel.
• Obtains and enters all insurance authorizations and correspondence relating to referrals in patient charts and/or electronic medical records (EMR).
• Collects co-pays, deductibles, and other out-of-pocket amounts at time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedules, rounding, and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• Prepares correspondence, memos, forms, and other documents as requested by supervisor.

Skills

Communication skills

Microsoft Office

Medical terminology

Coding knowledge

Education

High school diploma

Tools

Outlook

Word

Excel

Job description

Maryland Oncology Hematology is seeking a front office coordinator to join our team. You will handle patient calls, schedule appointments, and manage documentation in our EMR system.

The role requires great communication skills, basic medical terminology knowledge, and proficiency with Microsoft Office. This is an entry-level position with opportunities to grow in a supportive oncology environment.