Oncology New Patient Concierge

The US Oncology Network; Round Rock (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

The US Oncology Network's Texas Oncology is seeking a New Patient Coordinator to join the Central Region team at the 301 Seton Parkway clinic in Round Rock, Texas. This full-time role supports the Medical Oncology Department with new patient coordination, registration, scheduling, and ensuring accurate records.

Under supervision, you will greet patients, triage referrals, verify insurance, register accounts in the practice management system, and maintain HIPAA privacy.

Qualifications

• High School diploma or equivalent required.
• Two years revenue cycle or patient access experience preferred.
• Experience with PMS and EHR platforms; proficient in medical terminology.
• Experience with Microsoft Office (Outlook, Word, Teams, Excel).

Responsibilities

• Oversee the new patient referral process within department standards.
• Provide strong customer service to patients and stakeholders as first contact.
• Assess patient needs to prioritize and triage referrals.
• Verify and register patient accounts in the practice management system.
• Facilitate insurance benefit and eligibility investigations.
• Maintain patient records and ensure confidentiality per HIPAA.

Skills

Customer service

Scheduling

HIPAA compliance

Microsoft Office

EHR systems

Insurance verification

Education

High School diploma or equivalent

Tools

Practice management system

Microsoft Excel

Job description

The US Oncology Network's Texas Oncology is seeking a New Patient Coordinator to join the Central Region team at the 301 Seton Parkway clinic in Round Rock, Texas. This full-time role supports the Medical Oncology Department with new patient coordination, registration, scheduling, and ensuring accurate records.

Under supervision, you will greet patients, triage referrals, verify insurance, register accounts in the practice management system, and maintain HIPAA privacy.