Oncology Surgery: New Patient Concierge

US Oncology Network-wide Career Opportunities; Dallas (TX); Hybrid; USD 36,000 - 60,000; Full time

Job summary

The US Oncology Network is seeking a New Patient Coordinator to join Texas Oncology at 12221 Merit Drive, Dallas, TX. This full-time onsite role supports the Surgery Department with patient registration, scheduling, and insurance verification.

Typical hours are Mon-Fri, 8:00am-5:00pm, with hybrid potential as noted. Responsibilities include managing the new patient referral process, triaging requests, and maintaining accurate patient records in the practice management system while upholding

Qualifications

• High School diploma or equivalent required.
• 2 years revenue cycle and/or patient access experience preferred.
• Knowledge of multiple PMS and EHR platforms.
• Proficiency with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
• Must successfully complete onboarding courses and on-demand training within 45 days of occupying position.

Responsibilities

• Oversee and manage the continuum of the new patient referral process within department standards.
• Provide strong customer service to patients and stakeholders as the clinic's first point of contact.
• Independently assess patient needs to prioritize and triage referrals.
• Answer phone calls, take messages and respond to routine inquiries.
• Proactively follow up on missing medical records and test results from referring providers.
• Obtain patient demographics, insurance, referral, and other pre-visit information.
• Verify and register patient accounts in the practice management system.
• Facilitate insurance benefit and eligibility investigations.
• Provide patients with appointment details and directions.
• Distribute appropriate medical forms to patients for initial visits.

Skills

Revenue cycle experience

Patient access

Microsoft Office

Medical terminology

Onboarding training within 45 days

Education

High School diploma or equivalent

Tools

PMS systems

EHR platforms

Microsoft Office Suite

Job description

The US Oncology Network is seeking a New Patient Coordinator to join Texas Oncology at 12221 Merit Drive, Dallas, TX. This full-time onsite role supports the Surgery Department with patient registration, scheduling, and insurance verification.

Typical hours are Mon-Fri, 8:00am-5:00pm, with hybrid potential as noted. Responsibilities include managing the new patient referral process, triaging requests, and maintaining accurate patient records in the practice management system while upholding