Patient Service Rep Oncology Infusion Full time

Northwestern Memorial Healthcare; Oakbrook Terrace (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Service Representative to support front-desk patient flow, check-in, scheduling, and billing tasks. You will collaborate with clinical teams to coordinate infusion appointments and ensure accurate patient information.

The role emphasizes excellent customer service, strong communication, and attention to detail in a fast-paced healthcare environment. Prior healthcare experience and bilingual abilities are valued.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience preferred.
• Bachelor’s degree preferred.
• Healthcare experience and knowledge of medical terminology are a plus.
• Bilingual abilities are a plus.

Responsibilities

• Greets patients and guests, confirms identity, and provides information related to visits.
• Performs check-in and check-out functions as directed.
• Updates patient identification and insurance details; completes patient registrations as needed.
• Obtains patient consents/authorizations.
• Collects co-pays and past-due balances; processes payments and end-of-day cash duties.
• Schedules appointments and informs patients of delays or changes; may float to other departments.

Skills

Customer service

Bilingual

Education

High school diploma or GED

Bachelor’s degree

Job description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Key Responsibilities:

Collaborate closely with the clinical team to accurately schedule and coordinate infusion appointments according to patients' treatment plans and clinic availability.

Work directly with nurses and physicians to ensure that schedules are aligned with patient care needs, including the timely administration of treatments and any necessary follow-up appointments.

Strong communication and interpersonal skills to interact effectively with patients and healthcare professionals.

Excellent organizational skills to manage multiple schedules and priorities efficiently.

Ability to work in a fast-paced environment with attention to detail.

The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, obligesto the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies,procedures, guidelines and all other regulatory and accreditation standards.
The Patient Service Representative supports the service area by checking patients in and out of appointments.This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities:

• Communicates with patients and guests including greeting them upon arrival, confirming identity andproviding necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances and point of service payments.
• Posts payments, process billing information and perform “end of day” cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
• May perform other duties as assigned.

Required

• High school diploma or GED equivalent.
• Zero (0) to two (2) years’ experience in a customer service position.

Preferred

• Bachelor’s degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information

NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed:Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.