Oncology Infusion Patient Services Coordinator

Northwestern Medicine; Oakbrook Terrace (IL); On-site; USD 26,000 - 36,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative to schedule infusion appointments and coordinate with nurses and physicians to support patient care. The role emphasizes strong communication with patients and healthcare teams in a fast-paced setting.

You will handle check‑in/out duties, assist with payments, and contribute to a smooth patient experience while upholding the organization’s standards and ethics.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience required.
• Bachelor’s degree preferred.
• Bilingual abilities preferred.

Responsibilities

• Schedule infusion appointments with clinical teams according to treatment plans and clinic availability.
• Coordinate with nurses and physicians to align schedules with patient care needs.
• Communicate effectively with patients and healthcare professionals.
• Manage multiple schedules and priorities with strong organizational skills.
• Check-in/out patients and handle related administrative tasks.
• Process payments and handle end-of-day cash reconciliation.

Skills

Customer service experience

Communication skills

Bilingual

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine is seeking a Patient Service Representative to schedule infusion appointments and coordinate with nurses and physicians to support patient care. The role emphasizes strong communication with patients and healthcare teams in a fast-paced setting.

You will handle check‑in/out duties, assist with payments, and contribute to a smooth patient experience while upholding the organization’s standards and ethics.