Patient Service Rep Oncology Infusion Full time

Northwestern Medicine; Oak Brook (IL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Sign-on bonus eligibility

Job summary

Northwestern Medicine seeks a Patient Service Representative to greet patients, check them in and out, verify demographics and insurance, and collect payments in a fast-paced clinical setting.

The role collaborates with nurses and physicians to ensure appointments align with treatment plans, maintains accurate records, and supports billing processes while delivering exceptional patient service.

Qualifications

• High school diploma or GED equivalent.
• 0–2 years experience in a customer service position.
• Bachelor’s degree preferred.
• Healthcare experience preferred; knowledge of medical terminology is a plus.
• Bilingual abilities preferred.

Responsibilities

• Greets patients and guests, checks in and out, confirms identity and visit details.
• Verifies and updates patient demographics and insurance information.
• Completes patient registration and obtains required authorizations.
• Collects co-payments and other payments; posts payments and closes cash drawer.
• Schedules and coordinates appointments in alignment with treatment plans and clinic availability.
• Maintains waiting area cleanliness and communicates delays or changes to patients.

Skills

Customer service

Communication

Organization

Detail orientation

Bilingual

Education

High school diploma or GED

Bachelor’s degree

Job description

Description

Key Responsibilities:

• Collaborate closely with the clinical team to accurately schedule and coordinate infusion appointments according to patients' treatment plans and clinic availability.
• Work directly with nurses and physicians to ensure that schedules are aligned with patient care needs, including the timely administration of treatments and any necessary follow-up appointments.
• Strong communication and interpersonal skills to interact effectively with patients and healthcare professionals.
• Excellent organizational skills to manage multiple schedules and priorities efficiently.
• Ability to work in a fast-paced environment with attention to detail.

The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheresto the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Patient Service Representative supports the service area by checking patients in and out of appointments.This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities:

• Communicates with patients and guests including greeting them upon arrival, confirming identity andproviding necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances and point of service payments.
• Posts payments, process billing information and perform “end of day” cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
• May perform other duties as assigned.

Qualifications

Required

• High school diploma or GED equivalent.
• Zero (0) to two (2) years’ experience in a customer service position.

Preferred

• Bachelor’s degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position):

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.