Oncology Financial Counseling Coordinator

Cardinal Health; Lansing (MI); On-site; USD 21,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Coordinator, Financial Counseling to support patients and providers by ensuring accurate financial clearance, patient education, and identification of financial risk prior to services being rendered. This role improves reimbursement outcomes and enhances the patient experience through proactive financial communication.

The position requires experience in healthcare revenue cycle, strong knowledge of insurance/benefits, and proficiency with billing systems.

Qualifications

• Minimum of 4 years in a healthcare business office or revenue cycle role preferred.
• Strong knowledge of insurance, benefits and patient Financial Assistance Programs.
• Strong understanding of oncology treatment pathways.
• Familiarity with high-cost oncology drugs, infusion services and specialty pharmacy billing preferred.
• Working knowledge of ICD-10, CPT, and HCPCS coding, managed care concepts and fee structures.
• Experience with billing systems and interpreting EOBs.
• Proficiency in Microsoft Office Suite.
• Strong organizational, analytical, and communication skills.

Responsibilities

• Review daily schedules to identify patients requiring financial clearance.
• Educate patients on expected financial responsibility, including deductibles, copayments, coinsurance and out-of-pocket maximums.
• Provide clear, compassionate communication regarding treatment costs and payment expectations prior to services.
• Assist patients in understanding their financial obligations prior to services.
• Evaluate potential financial risks associated with scheduled services, including coverage limitations and medical necessity concerns.
• Proactively identify accounts that may result in patient balance or denied claims.
• Escalate high-risk accounts to leadership or appropriate teams for review.
• Collaborate with clinical and administrative teams to reduce risk of claim denials.
• Maintain accurate documentation of all financial discussions with patients.
• Protect patient confidentiality in accordance with HIPAA standards.

Skills

Financial counseling

Revenue cycle

Patient support

HIPAA

Communication

Microsoft Office

Tools

EMR systems

PMS systems

VOB systems

Job description

Cardinal Health is seeking a Coordinator, Financial Counseling to support patients and providers by ensuring accurate financial clearance, patient education, and identification of financial risk prior to services being rendered. This role improves reimbursement outcomes and enhances the patient experience through proactive financial communication.

The position requires experience in healthcare revenue cycle, strong knowledge of insurance/benefits, and proficiency with billing systems.