Oncology Financial Counseling Coordinator

Cardinal Health, Inc.; California; On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Health savings account (HSA)

Paid time off plan

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Job summary

Cardinal Health, Inc. through Navista is seeking a Coordinator, Financial Counseling to support patients and providers by ensuring accurate financial clearance, patient education, and identification of financial risk prior to services.

This role strengthens the Revenue Cycle by improving reimbursement outcomes, minimizing financial risk, and enhancing the patient experience through proactive and transparent financial communication.

Qualifications

• Experience in a healthcare business office or revenue cycle role preferred.
• Strong knowledge of insurance benefits and patient financial assistance programs.
• Understanding of oncology treatment pathways and related billing concepts.
• Familiarity with high-cost oncology drugs and specialty pharmacy billing.
• Experience interpreting EOBs and using billing systems.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Review daily schedules to identify patients requiring financial clearance.
• Educate patients on expected financial responsibility including deductibles, copays, coinsurance and out-of-pocket maximums.
• Provide clear communication regarding costs and payment expectations prior to services.
• Assist patients in understanding their financial obligations prior to services.
• Evaluate financial risks for scheduled services including coverage limitations and medical necessity concerns.
• Proactively identify accounts that may result in patient balances or denied claims.
• Escalate high-risk accounts to leadership for review.
• Collaborate to reduce the risk of claim denials.
• Support resolution of pre-service financial issues impacting reimbursement.
• Maintain accurate documentation of all financial discussions, ensuring HIPAA compliance.

Skills

Financial counseling

Healthcare billing

HIPAA compliance

Communication skills

EMR

Oncology knowledge

Microsoft Office

Tools

EMR systems

Registration/PMS

VOB systems

Auth verification

Job description

Cardinal Health, Inc. through Navista is seeking a Coordinator, Financial Counseling to support patients and providers by ensuring accurate financial clearance, patient education, and identification of financial risk prior to services.

This role strengthens the Revenue Cycle by improving reimbursement outcomes, minimizing financial risk, and enhancing the patient experience through proactive and transparent financial communication.