Oncology Access & Scheduling Specialist I

Tampa General Hospital, Inc.; Tampa (FL); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Tampa General Hospital, Inc. is seeking an Oncology Scheduling Coordinator 1 to join the TGH Access Operations team.

You will manage inbound and outbound calls, gathering essential demographics, scheduling advanced procedures, verifying insurance, and communicating financial responsibilities with patients. Under supervision, you will collaborate with clinical staff to ensure accurate data, payer readiness, and regulatory compliance while delivering high-quality access services and exceptional

Competenze

• Two to three years in patient access or revenue cycle operations.
• Healthcare call center experience preferred.
• Equivalent combination of education, certification and competencies may substitute.

Mansioni

• Perform core Patient Access duties with expanded responsibility for complex services.
• Independently schedule advanced procedures and treatments, ensuring clinical readiness and payer requirements.
• Serve as subject-matter expert for complex access workflows and authorization processes.
• Coach and support peers, onboarding or cross-training as assigned.
• Identify and resolve complex access, registration and coverage issues; escalate when necessary.
• Communicate scheduling details, preparation instructions, and financial expectations to patients.
• Collaborate with nursing, providers, ancillary departments, insurers and external partners to resolve issues.
• Ensure accurate documentation and regulatory compliance.
• Support continuous improvement initiatives related to access workflows and patient experience.
• Align all duties with Tampa General Hospital's mission and values.

Conoscenze

Medical terminology

Oncology workflows

Insurance eligibility

Prior authorization

EHR data entry

Patient communication

Cross-functional teamwork

High-volume handling

Documentation accuracy

Regulatory compliance

Formazione

Associate's Degree - Business

Associate's Degree - Related Field

Descrizione del lavoro

Tampa General Hospital, Inc. is seeking an Oncology Scheduling Coordinator 1 to join the TGH Access Operations team.

You will manage inbound and outbound calls, gathering essential demographics, scheduling advanced procedures, verifying insurance, and communicating financial responsibilities with patients. Under supervision, you will collaborate with clinical staff to ensure accurate data, payer readiness, and regulatory compliance while delivering high-quality access services and exceptional