Oncology Scheduling Specialist: Complex Access & Infusion

Tampa General Hospital, Inc.; Tampa (FL); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Tampa General Hospital (TGH) Access Operations seeks an experienced Cancer Institute Oncology Scheduling Coordinator 2 to support complex scheduling and registration. You will serve as a resources expert for oncology workflows, coordinate infusion and high-complexity services, and ensure payer requirements are met with accuracy and compassion.

Under supervision, you will coach peers, resolve scheduling barriers, and maintain compliance while delivering a superior patient experience aligned with

Qualifikationen

• Knowledge of medical terminology, oncology service workflows, and referral to treatment processes to support timely patient access.
• Knowledge of insurance benefit structures, eligibility requirements, and prior authorization processes across commercial, Medicare and Medicaid payers.
• Knowledge of regulatory, consent and financial documentation requirements related to patient registration and scheduling.

Aufgaben

• Perform all core functions of the Patient Access Specialist (PAS) role with expanded responsibility for complex and specialized services.
• Independently schedule advanced procedures and treatments, including infusion and other high-complexity services, ensuring clinical readiness and payer requirements are met.
• Serve as a subject-matter expert for complex access workflows, insurance rules, and authorization processes.
• Proctor, coach, and support peers by answering questions, modeling best practices, and assisting with onboarding or cross-training as assigned.
• Identify and resolve complex access, registration, and coverage issues, escalating appropriately when necessary.
• Communicate clearly and compassionately with patients regarding scheduling details, preparation instructions, and financial expectations.
• Collaborate with nursing staff, providers, ancillary departments, insurance carriers, and external partners to resolve access, coverage, and scheduling issues.
• Ensure accurate documentation and compliance with regulatory and organizational standards.
• Support continuous improvement initiatives related to access workflows, patient experience and operational efficiency.
• Perform all duties in alignment with the mission, vision and values of Tampa General Hospital.

Kenntnisse

Medical terminology

Oncology workflows

Insurance benefit structures

Prior authorization processes

Data entry accuracy

Clear patient communication

Cross-disciplinary coordination

High-volume call handling

Ausbildung

Associate’s Degree Business

Associate’s Degree Related Field

Tools

EHR systems

Jobbeschreibung

Tampa General Hospital (TGH) Access Operations seeks an experienced Cancer Institute Oncology Scheduling Coordinator 2 to support complex scheduling and registration. You will serve as a resources expert for oncology workflows, coordinate infusion and high-complexity services, and ensure payer requirements are met with accuracy and compassion.

Under supervision, you will coach peers, resolve scheduling barriers, and maintain compliance while delivering a superior patient experience aligned with