Oncology Scheduling & Access Coordinator - Patient Experience

Florida Health Sciences Center Tampa General Hospital; Tampa (FL); On-site; USD 28,000 - 39,000; Full time

Job summary

Tampa General Hospital is seeking an Oncology Scheduling Coordinator to serve as the primary contact for patients and clinical partners, handling scheduling, registration, and insurance verification with accuracy and empathy.

The role requires collaboration with nursing and providers to ensure timely access to care, adherence to regulatory standards, and clear communication of financial responsibilities to patients.

Qualifications

• Two to three years of experience in patient access or revenue cycle operations.
• Experience in a healthcare call center may substitute for part of the required experience.
• Familiarity with CMS, JCAHO/HIPAA regulations and payer processes.

Responsibilities

• Register and schedule patients, verify benefits, and identify prior authorization needs.
• Schedule advanced procedures and complex treatments with clinical readiness.
• Explain responsibilities, collect financial information, and communicate clearly with patients.
• Collaborate with nursing, providers, and insurance carriers to resolve access issues.

Skills

Medical terminology

Oncology workflows

Insurance eligibility

Prior authorization

EHR data entry

Patient communication

Care coordination

Call center exp

Education

Associate’s Degree Business

Associate’s Degree Related Field

Job description

Tampa General Hospital is seeking an Oncology Scheduling Coordinator to serve as the primary contact for patients and clinical partners, handling scheduling, registration, and insurance verification with accuracy and empathy.

The role requires collaboration with nursing and providers to ensure timely access to care, adherence to regulatory standards, and clear communication of financial responsibilities to patients.